About the role
The Ottawa Senators are hiring a Manager, Membership Services for their ticket sales group at Canadian Tire Centre in Kanata. The manager sells the club's ticket and premium products and leads a team of membership account managers. It is a replacement for a single vacancy.
The products include suites, season ticket packages, game packs, group outings, and corporate sales properties. Much of the week is outbound calling: casual buyers and game pack holders, former season seat and suite clients, current members who might upgrade or refer someone, and your own contacts. Every call and every deal goes into the CRM.
On game nights the manager hosts clients, works the sales kiosks, and answers fan questions in the building. There are weekly sales meetings and training sessions as well.
The role reports to the Director of Membership Services and works within standards set by the VP of Ticket Sales and Services. Expect evenings, weekends, and holidays. The posted salary range is $52,200 to $80,000 a year, with health, dental, and retirement benefits, tuition support, staff tickets, and free parking on site.
Responsibilities
- Sell suites, season ticket packages, game packs, group outings, and corporate properties
- Lead and coach a team of membership account managers
- Make a high volume of outbound calls to past, current, and casual ticket buyers
- Log all sales activity and pipeline details in the CRM
- Host clients and staff the sales kiosks on game nights
- Take part in the weekly sales meetings and training sessions
Requirements
- At least three years of sales management experience
- A record of beating annual revenue targets
- Working knowledge of Salesforce and ticketing systems
- Bilingual in English and French
- Strong spoken, written, and presentation skills
- Available for nights, weekends, and holidays
Ready to apply?
Submit your application directly to Ottawa Senators. Applications are reviewed on a rolling basis.
Apply on their site →
