About the role
Calgary Sports and Entertainment Corporation, owner of the Calgary Flames, is hiring a full-time Ticketing Operations Specialist. The role builds and runs ticketed events for all four of the group's hockey and lacrosse teams: the Flames (NHL), Wranglers (AHL), Hitmen (WHL), and Roughnecks (NLL).
Most of the job is in the ticketing system. You build events, keep ticket inventory accurate across every game, set up season ticket renewal programs and game packs, and look after the online account manager where fans handle their packages, payment plans, and mobile wallets. You also process monthly season ticket and game pack payment plans and file game reports.
You are the ticketing contact for other departments, vendors, and accounting, including game day and season ticket receivables. You answer customer questions, fix ticketing problems inside and outside the office, help with renewal campaigns and subscriber emails, help connect the ticketing system to the CRM, and help train the Calgary Stampeders ticket staff.
The job needs evenings and weekends as the ticket operations representative at events. The posting stays open until 3:00 pm on Friday, November 13, 2026.
Responsibilities
- Build and maintain events in the ticketing system for the Flames, Wranglers, Hitmen, and Roughnecks
- Create season ticket renewal programs and design game packs
- Manage ticket inventory across all events
- Keep the online account manager working for packages, payment plans, and mobile wallets
- Process monthly season ticket and game pack payment plans and submit game reports
- Act as the ticketing contact for internal departments, vendors, and accounting
- Answer customer questions and fix ticketing problems
- Help integrate the ticketing system with the CRM and train Stampeders ticket staff
Requirements
- At least five years of ticketing operations and inventory management experience
- A diploma or an equivalent mix of education and experience
- Familiarity with Ticketmaster Archtics
- Strong Microsoft Excel and Office skills
- Good attention to detail and problem solving under pressure
- Available for evenings and weekends
Ready to apply?
Submit your application directly to Calgary Flames. Applications are reviewed on a rolling basis.
Apply on their site →
